Refund policy

RETURN & REFUND POLICY

Last Updated: September 24, 2026

At Ball Out Boys Athletics, we want you to be completely satisfied with your purchase. Please review our return and refund policy below before placing your order.

RETURNS

We accept returns within 14 days of delivery.

To be eligible for a return, items must:

  • Be unworn and unused

  • Be in the original condition

  • Have all original tags attached

  • Be free of stains, odors, pet hair, or other signs of wear

  • Be returned in the original packaging when possible

Items that do not meet these requirements may not be eligible for a refund.

NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

  • Sale or clearance items

  • Items marked as Final Sale

  • Gift cards

  • Personalized or custom-made items

  • Items that have been worn, washed, altered, or damaged after delivery

EXCHANGES

We currently offer exchanges for eligible items, subject to product and size availability.

If the requested size or item is unavailable, you may choose another available item of equal value or receive store credit.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued. Processing times may vary depending on your bank or payment provider.

Original shipping costs are non-refundable.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

We will review the issue and, when appropriate, provide a replacement or refund.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service when returning an item. Ball Out Boys Athletics is not responsible for returns that are lost or damaged during transit.

HOW TO START A RETURN

To request a return, contact us at:

info@balloutboysathletics.com

Please include your order number and the reason for your return.

Do not send items back before receiving return instructions from our team.

ORDER CANCELLATIONS

Orders are processed quickly. If you need to cancel or change an order, contact us as soon as possible after placing your order.

Once an order has been processed or shipped, we may not be able to cancel or modify it.

CONTACT US

If you have questions about our return or refund policy, contact:

Ball Out Boys Athletics
 Email: merch@balloutboysathletics.com

We appreciate your support and thank you for being part of the BALL OUT BOYS movement.

TRAIN • DEVELOP • COMPETE

© 2026 Ball Out Boys Athletics. All rights reserved.