Shipping policy

SHIPPING POLICY

Last Updated: September 24, 2026

At Ball Out Boys Merch, we work to get your order processed and on its way as quickly as possible. Please review the information below regarding processing, shipping, and delivery.

1. ORDER PROCESSING

Orders are typically processed within 10-15 business days after purchase.

Business days are Monday through Friday, excluding holidays.

Orders placed during new product launches, major promotions, holidays, or high-volume periods may require additional processing time.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

2. SHIPPING TIMES

After your order has been processed, estimated delivery times depend on the shipping method selected at checkout.

Typical delivery times may range from 3–7 business days after shipment.

Shipping times are estimates and are not guaranteed.

3. SHIPPING COSTS

Shipping rates are calculated and displayed at checkout based on the items purchased, shipping destination, and available shipping method.

From time to time, Ball Out Boys Merch may offer free shipping promotions or discounted shipping.

4. TRACKING INFORMATION

When tracking information is available, it will be provided through the email address associated with your order.

Please allow 24–48 hours for tracking information to update after your shipping confirmation is received.

5. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you provide an incorrect or incomplete address and the package is returned to us, additional shipping charges may apply to resend the order.

If your order has not yet shipped and you notice an address error, contact us immediately at:

merch@balloutnoysathletics.com

We will do our best to accommodate address changes before the order is shipped, but changes cannot be guaranteed.

6. LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been shipped and tracking shows it as delivered, Ball Out Boys Merch is not responsible for packages that are lost, stolen, or misplaced after delivery.

If your package is delayed or appears to be lost in transit, please first contact the shipping carrier using the tracking information provided.

You may also contact us at merch@balloutnoysathletics.com, and we will do our best to assist you.

7. DAMAGED PACKAGES

If your package arrives damaged, please contact us within 7 days of delivery.

Include your order number and clear photos of the damaged packaging and merchandise.

We will review the issue and determine the appropriate resolution.

8. WEATHER & UNFORESEEN DELAYS

Ball Out Boys Merch is not responsible for shipping delays caused by circumstances outside of our control, including severe weather, natural disasters, carrier delays, holidays, transportation disruptions, or other unforeseen events.

9. INTERNATIONAL SHIPPING

If international shipping is offered, customers are responsible for any applicable customs fees, duties, taxes, or other charges imposed by the destination country.

International delivery times may vary and are not guaranteed.